Legal
Privacy Policy
This explains what information Putu Travels collects when you plan or book a trip with us, how we use it, and the choices and rights you have over it.
Last updated: August 20, 2026
Information We Collect
We collect information you give us directly and some information collected automatically.
Information you provide:
- Name, email address, phone number, and postal address
- Passport or ID details required to confirm bookings with hotels, airlines, or transport partners
- Travel preferences, special requests, and itinerary details you share with our team
- Payment details, processed securely through our payment providers — we do not store full card numbers on our own servers
- Messages you send us through the site, WhatsApp, email, or the customer portal
Information collected automatically:
- Device, browser type, and approximate location (from IP address)
- Pages visited, links clicked, and time spent on the site
- Cookies and similar technologies, described below
How We Use It
We use the information we collect to:
- Plan, confirm, and manage your bookings, transfers, and itineraries
- Communicate with you about your trip, including confirmations, changes, and support
- Process payments and prevent fraud
- Improve our site, services, and the experiences we curate
- Send occasional newsletters or offers, only if you've opted in, with an easy way to unsubscribe
- Meet legal, tax, and regulatory obligations
Storage & Security
We use industry-standard safeguards, including encrypted connections and access controls, to protect your information from unauthorized access, alteration, or loss. No system is completely secure, so we can't guarantee absolute security, but we work to keep your data protected and to respond quickly if something goes wrong.
Data Retention
We keep personal information for as long as needed to provide our services, meet legal and tax obligations, resolve disputes, and enforce our agreements. When it's no longer needed, we securely delete or anonymize it.
Your Rights
Under Kenya's Data Protection Act, 2019, and similar laws that may apply to you, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data, subject to legal or contractual limits
- Object to or restrict certain processing
- Request a copy of your data in a portable format
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, contact us using the details in the Contact Us section below.
Children's Privacy
Our services are not directed at children, and we don't knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us so we can remove it.
International Transfers
Some of our service providers, such as hosting or payment processors, may store or process data outside Kenya. Where this happens, we take steps to ensure your information continues to receive an appropriate level of protection.
Third-Party Links
Our site may link to partner hotels, restaurants, or other third-party websites. We aren't responsible for their privacy practices, and we encourage you to review their policies before sharing information with them.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. We'll update the "Last updated" date above, and for significant changes, we'll take reasonable steps to notify you.
Contact Us
If you have questions about this policy or want to exercise your data rights, reach us at:
- Email: putukenya06@gmail.com
- Phone: +254 714 446 328
- Address: Diani, Kenya
See also our Terms of Service.
